"Guaranteed results — or we work for free."
This isn't just a tagline. It's our commitment to every client. Here's exactly how it works.
01. Our Core Guarantee
At Asheron Digital, we put our work on the line — not your money. Before any campaign or project begins, we agree on specific, measurable targets in writing. These could be:
- Keyword ranking positions (SEO)
- Number of qualified leads per month
- Website conversion rate improvement
- Cost per lead from paid advertising
- Other metrics agreed upon in your Service Agreement
If we do not hit those agreed targets within the defined timeframe, we keep working at zero additional cost until we do. You do not pay extra. We do not walk away.
02. Refund Eligibility
Because our guarantee is service-based (continued work at no extra cost), refunds are not our standard resolution. However, refunds may be considered in the following specific circumstances:
- Non-delivery: We failed to begin or deliver agreed services with no reasonable explanation
- Duplicate payment: You were charged more than once for the same service period
- Billing error: An incorrect amount was charged to your payment method
- Project cancellation before work begins: If you cancel before any work has started, your deposit may be refunded minus any administrative fees
Refunds are not issued for completed work, work in progress, dissatisfaction with results that fall within the guarantee window, or cancellations made after project work has commenced.
03. How the Guarantee Works in Practice
If agreed targets are not met by the end of your contract period:
- You notify us in writing that targets have not been met
- We review performance data together within 5 business days
- We present a revised strategy and timeline to hit the targets
- We continue executing at no additional charge until targets are achieved
This continuation period has no fixed limit — we work until it's done.
04. Circumstances That Void the Guarantee
The results guarantee may be voided if:
- The client fails to provide timely access to required accounts, content, or approvals
- The client makes significant changes to their website, business, or strategy without notifying us
- The client terminates the agreement early
- The agreed budget is reduced below the minimum required for the strategy
- External factors beyond our control significantly alter the competitive landscape (e.g., major algorithm changes, industry disruption)
05. Requesting a Refund
If you believe you qualify for a refund based on the criteria in Section 02, please contact us within 30 days of the issue occurring:
- Email: info@asherondigital.com (Subject: Refund Request)
- Phone: (307) 430-1382
Include your name, the service in question, the amount paid, and a brief description of the issue. We will respond within 3 business days and resolve eligible refunds within 10 business days.
06. Dispute Resolution
If a dispute cannot be resolved through direct communication, both parties agree to attempt resolution through good-faith mediation before pursuing legal action. Any legal proceedings shall be governed by the laws of the State of Wyoming.
07. Contact Us
Questions about this policy? We're a real team and we answer promptly:
- Email: info@asherondigital.com
- Phone: (307) 430-1382
- Address: 75 E 3rd St, Sheridan, WY 82801
- WhatsApp: +1 (307) 430-1382